- How to become a customer of Linde Healthcare Benelux?
In order to become a Linde Healthcare Benelux customer and to order medicinal gases, a check must be made as part of the account request with regard to the provision of these medicinal gases as described in the Medicines Act. For this, contact our customer service center, which can be reached via telephone number +31 (0)40 - 282 58 58. They will be happy to help you further.
- How can I place an order at Linde Healthcare Benelux?
If you have an account with Linde Healthcare you can place your order for your medical, medicinal and technical gases in various ways:
1. Online via: www.linde-healthcare.nl/shop
In addition to ordering, you can also request your purchase overview, invoices, delivery notes and account statements online with your login details. If you want to make online purchases in the webshop, you must have an account. All customers of Linde Healthcare Benelux can register for our webshop. Are you already a Linde Healthcare Benelux customer? Register if you want to place an order or manage your account. If you are not yet a Linde Healthcare Benelux customer, you must first create an account. Please contact customer service for this, accessible via telephone number +31 (0)40 - 282 58 58. They will be happy to help you create your account.
2. Via e-mail: email@example.com
- How can I pay my invoice?
You will find our bank account number on the invoice. You can settle your account by transferring the amount due within the specified payment period to the stated account number. This is just a Dutch bank account number. If you want it even easier, you can also opt for direct debit. You will never pay too late and it also gives you an advantage in administration costs. If you want to switch to direct debit, please contact us.
- I have lost my invoice, how can I receive a new one?
If you register for free and without obligation at www.linde-healthcare.nl/shop you can view all your invoices at all times. You will also find there copy delivery notes, purchase overviews and outstanding item overviews.
- I see the "ADR/VMT surcharge" item on my invoice. What is that?
ADR is a system of international provisions and regulations regarding the transport of dangerous goods. VMT stands for safety and the environment. Both of these have your and our safety as background. This surcharge concerns the costs that Linde Healthcare must incur to comply with all international laws and regulations. This is first and foremost about the people: training, courses and exams, as well as certifications according to ISO, for example.
But just as important: the technical requirements for the equipment and instruments on, for example, our vehicles and production installations.
Toll costs for major roads in Belgium are also included.
- On the basis of a complaint about an invoice, you promised me a credit note, how long does it take to receive it?
If we have made a mistake, we will do our utmost to correct it as quickly as possible. You can normally look forward to your credit note the same week. It is of course possible that due to circumstances that are unforeseen, we may be slightly behind in processing the administration and it may take a little longer. We ask for your understanding.
- Can I also receive my digital invoice in a format other than PDF?
No, we can only deliver our digital invoices in PDF format.
- I miss the delivery note for a delivery that you charge me. How can I get there?
The packing slips of our cylinder and bulk gas deliveries are digitized and come to www.linde-healthcare.nl/shop. If you request a password for this, you can always request it on the packing slip number or on the invoice. Please keep in mind that it takes about 2 weeks before these vouchers are visible. Linde Healthcare also cannot provide a copy of the original receipt at that time because it is then being processed by the scan service.
- I want the delivery note to be sent with the invoice.
Unfortunately this is not possible. We can, however ensure that the order number is stated on the delivery note and the corresponding invoice. You can find the delivery notes after about 2 weeks on www.linde-healthcare.nl/shop.
- How can I find the current prices?
You will find the current prices on your invoice. Of course you can also contact our customer service service via telephone number +31 (0)40 - 282 58 58.
- Order numbers are never printed on my rental invoices while I give an order number with every order.
We always mention the order numbers that you specify when placing an order in the delivery of the ordered items. The rental invoice is, however, a collection of the rent for cylinders that we have delivered with various deliveries. This cannot be attributed specifically to one specific order number. We therefore ask you to provide an annual order number for the rental on which we can invoice. We can mention this order number on your rental invoices as standard.
- More rental days are invoiced than there are in the month, is this correct?
The number of rental days on your invoice is based on the number of days and the number of cylinders that you have on the rental balance. For example, if you rent 2 cylinders from us for 30 days, the number of rental days is 60 days.
- I think the package that you delivered to me is defective?
In that case we will be happy to replace this package with a new package as soon as possible. Please contact our customer service center via telephone number +31 (0)40 - 282 58 58 to report the complaint. We will register this as completely as possible and send you a complaint label. This must be attached to the package to prevent the package from being reused. And of course, you will receive a new package.